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Latest News

8/17 - Award Winning Wheatleigh Selects ResortSuite's Boutique Hotel Management Solution
7/13 - ResortSuite Offers Hospitality and Leisure Operations Subscription-Based Pricing
01/26 - ResortSuite Solution Chosen to Manage Hippocrates' Accommodation and Spa Operations
01/21 - $140 Million Restoration of Ocean House Resort Includes Implementation of ResortSuite
11/30 - ResortSuite WEB Enhances the Guest Experience
11/24 - The Crossings Selects ResortSuite
10/8 - ResortSuite Unveils New Dashboard Software for the Spa, Hotel, Resort and Leisure Industries

ISPA Conference & Expo
Gaylord National Resort & Convention Center, MD, USA
November 15 - 18, 2010

Clubs & Leisure Success Stories


KNOW YOUR GUEST: Resort Properties and a CRM Approach

This paper discusses the challenges facing a property in regards to implementing CRM and a guest-centric philosophy to property management, and its impact on the entire organization.
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If increasing operational efficiencies, maximizing revenues and boosting customer service is your goal, ResortSuite SKI is the management system for you. Designed to integrate all facets of your ski operation, ResortSuite SKI handles ticketing, rentals, group sales, POS, contact management, invoicing, bookings and more.

Benefits

  • Accommodate large volumes of skiers efficiently and reduce lengthy line-ups.
  • Process lift tickets, rentals, lessons, ski programs, and season passes using one simple interface.
  • Manage gift certificates, gift cards, and loyalty programs centrally without any 3rd party solutions.
  • Perform integrated debit and credit card processing over the internet.
  • Modify variable ski rates according to weather conditions and/or business demands.
  • Manage fluctuating inventory, costs and revenue, and plan business activity accordingly.
  • Utilize valuable guest data to strategize effective and highly targeted resort Marketing campaigns and promotions.
  • Increase productivity by quickly training new and part-time front desk staff.
  • Manage all elements of a ski operation at the touch of a button.
  • Utilize powerful reporting tools and receive a birds-eye view of your entire ski operation.
  • Respond immediately to fluctuating weather conditions, maximizing profitability during prime ski periods.

Oracle database

  • Benefit from the leading ORACLE database server, its incredible performance, scalability and reliability.
  • Enjoy maximum up-time, business critical, enterprise level technology.
  • Prosper from centralized management, centralized back-ups, remote management, and automatic software system updates.

Integration with other ResortSuite Applications

  • Share and access one customer profile from any or all other ResortSuite applications: PMS, SPA, CATERING, GOLF, CLUB, RETAIL, F&B, and CONCIERGE.
  • Produce detailed property-wide reports for Sales, Marketing, Operations, Finance, and Management departments.
  • Post charges from any module to ResortSuite PMS without interfacing (PMS Folio Invoice can show line by line details of charges posted from other ResortSuite software modules).

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